Shipping & Delivery Policy

1. Order Processing & Dispatch

All orders placed on Playout are processed, quality inspected, and dispatched from our primary facility within 24 business hours (Monday through Saturday). You will receive an SMS and Email notification with real-time tracking coordinates as soon as your parcel is handed to our courier partner.

2. Delivery Timelines

• Metro Cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Kolkata): 2 to 4 business days.
• Tier 2 & Tier 3 Cities: 3 to 6 business days.
• Remote / North-East Regions: 5 to 7 business days.

3. Shipping Charges

• Orders above ₹999: Free Express Delivery across India.
• Orders below ₹999: A nominal flat rate of ₹60 is applied at checkout.

4. Eco-Friendly Packaging

In alignment with our botanical sustainability pledge, your garments are encased in biodegradable cornstarch liners and shipped in 100% recyclable cardboard mailers — zero single-use plastics.